We endeavour to dispatch orders within two working days. Orders received before 1pm are generally dispatched the same day. Orders received after 1pm will be processed on the next working day, so take one day longer to arrive. Services to the Highlands, Islands, Northern Ireland and Isle of Wight may extend the delivery time.
We use various Courier services (DPD, DHL, FedEx) as well as Royal Mail to deliver throughout the U.K, Europe, USA and the Rest of the World. A Courier service will require a signature on delivery and this may influence your choice of delivery address. Delivery charges are based on weight and are displayed in the shopping basket.
Please check the initial condition of goods on arrival – we are unable to accept goods damaged during shipping after 14 days.
DELIVERY OPTIONS
United Kingdom & Northern Ireland
Standard – Royal Mail (2-3 Working Days) *FREE delivery option on orders over £75*
Express – DPD (1-2 Working Days)
Europe
Standard – Tracked Airmail (5-15 Working Days) *FREE delivery option on orders over £150*
Express – DHL (2-3 Working Days)
Rest of World
Standard – Tracked Airmail (5-15 Working days)
Express – DHL (2-5 Working days)
STOCK AVAILABILITY
If items are unavoidably out of stock, we will notify you of the anticipated delivery date. At certain times of the year, such as Christmas, we may take a little longer to turn round your order, but the delay will be kept to a minimum.
VAT
The prices payable for goods are as set out in the website, inclusive of VAT where applicable (most books and charts are currently zero rated). Customers ordering for delivery outside of the UK will be responsible for payment of any local taxes payable including VAT, and may be required to pay extra for delivery and clearance where necessary.
CUSTOMS CHARGES
If you are ordering goods for delivery outside of the UK, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by you. It is accepted by you that Stanfords (Bookharbour) has no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order. You will be the importer of record and responsible for any import VAT and duty that needs to be paid. In addition, any charges for import clearance will be paid by you, the customer. If you refuse your parcel and it is returned to us, you will only be refunded for the value of the items ordered.
Need help?
Contact us at customer-services@dfsmarketplace.co.uk for questions related to refunds and returns.