Shop with Confidence – Wrong choice, not as you expected it, or simply changed your mind? No problem, just return the item to us within 14 days and we will exchange it for an alternative or a full refund (excluding carriage).
CANCELLING ORDERS
It is possible to cancel all or part of your order at any time. Simply contact us on +44 (0) 7717854787or emailcustomer_service@designed-for-success.com. We will contact you to confirm the cancellation of your order, or if the goods have already been processed for dispatch, to confirm arrangements for return of the goods.
RETURNS, EXCHANGES & REFUNDS
• Please email us with your name and address, mobile number and our Order number, requesting authorisation to return the goods, stating the reason why you want to return them.
• Returned goods must be packaged securely, with all original packaging undamaged and in a saleable condition.
• If you would like to return goods because they were ordered incorrectly, return postage will be at your expense. If you would like us to replace the goods with another product, we will charge carriage on the replacement.
• Under the Consumer Contract Regulations 2014, you have the right to cancel your order within seven days after the day of receipt of the goods, without giving a reason. However, you must bear the costs of returning the goods to us (we strongly advise you to insure the return shipment and use registered post or a courier service). A refund will be given immediately after we receive the goods back in good condition.
• Software and electronic / digital charts – Not all digital products can be returned, and that is due to the policy of certain publishers/manufacturers, rather than our policy here are Todd Navigation. For those digital products that can be returned, we can only accept these back if the outer cellophane wrapping is unopened, or licence seal unbroken, or the charts/software are faulty. We recommend that you make sure to purchase the correct product or alternatively, contact us to ask about the returns policy about the product that you may be interested in.• Should you ever have cause to make a complaint, we guarantee to respond within two working days.
If your goods arrive faulty or damaged, please contact us and we will advise the best course of action.
On the rare occasion that goods develop a manufacturing fault during use and within a reasonable period (typically up to 12 months), please contact us to discuss the issues. We will then advise on the best course of action with a view to arrange repair. If it cannot be repaired we will look to replace it if possible.